Maintenance Agreement
For commercial enterprises, the slightest problem arising from computers causes both loss of time for the personnel and commercial damages, then it is necessary to try to prevent the problem from occurring, not to find a solution after the problem occurs. The most valid and economical way to do this is through the Maintenance Agreement.
What is Enterprise Maintenance Agreement?
The Institutional Maintenance Agreement covers the services of interfering with the computers, eliminating the problems and taking the necessary measures in case of any problem with the Computer Hardware, Computer Peripherals, or in order to avoid any problems, at all hours of the day or during the working hours, according to the agreement made.
Who Should Have an Institutional Maintenance Agreement?
Computers, printers, scanners, barcode units etc. All businesses that have five or more peripheral units and need an urgent solution when a problem occurs on their computers can have an Enterprise Maintenance Agreement.
What Kind of Services Does the Enterprise Maintenance Agreement Cover?
Bi-monthly periodic maintenance for all computers
Virus, spy update and scan
In case the defective device cannot be repaired, a spare device is left in its place.
Unlimited phone support
Remote connection support
Free repair of computers, notebooks, printers, monitors and other peripherals (parts excluded)
What is remote desktop connection support?
The purpose of remote desktop connection is to keep productivity at the highest level with much faster service to customers. Loss of time in case of on-site intervention to the service is eliminated and the response time to the experienced problem is minimized.
What is the Validity Period of the Enterprise Maintenance Agreement?
Institutional Maintenance Agreement is made in 6-month or 1-year periods.
What is the Advantage of Having an Institutional Maintenance Agreement?
Our Corporate Maintenance Contracted customers are our top priority customers. Out of our Telephone, Remote Desktop Connection and Onsite Services, the method that can solve the problem the fastest is preferred and customer problems are resolved. Our customers do not lose their business because their hardware is broken, they do not pay any additional fees, very special payment terms and discounts are provided when they purchase other hardware products.
How to Begin an Enterprise Maintenance Agreement?
First of all, the requests are listened with a preliminary interview, then the business computers and system are analyzed and information is given about the services that can be provided. In the following process, a contract is prepared, if it is approved, a collective work is carried out on the enterprise computers, deficiencies are determined, backups are taken, first maintenance is carried out, a report is prepared about the technical structure of the company, deficiencies and improvements are submitted to the company management, and from this date on, all kinds of problems are quickly resolved. and on-site support is provided.
